Service Request to Resolution Business Flow (Oracle E Biz Service)

Service Request Creation to Resolution Business flow has following ten phases:

• Receive the service contact
• Validate the customer details
• Validate the customer entitlement
• Entry of the Service Request
• Identification of the solution
• Progression of the SR/Task
• Debrief of the Task
• Submission of Charges, and closure of the Task
• Maintenance of the Knowledge Base
• Closure of the SR

Oracle Pricing Management - Overview About Pricing Formula

          Formulas consist of mathematical expressions that the pricing engine evaluates to calculate the list prices of items and discounts applied to them. Formulas can be linked to a price list line or modifier line
  
Dynamic calculation: The list price resulting from the formula calculation is not calculated or stored anywhere until the sales order is entered with that price list line item. When the sales order is entered, the pricing engine evaluates the formula and displays the final list price on the order.

Static calculation: If the formula is attached to a price list line for static calculation of the final list price, we can run a concurrent program at any time to calculate the final list price using the formula up front (not wait until order entry time) and also store it in the price list. 

Formula Types:

 Function: The function GET_CUSTOM_PRICE retrieves a price from an external system and uses it in the formula calculation
  
List Price: The price of the item in a specific price list.

Factor List: Enables you to define pricing conditions that we can link to multiple pricing attributes or a range of these attributes. The pricing engine evaluates the formula, and then chooses one of these factors, depending into which range the actual pricing attribute of the item falls.

Modifier Value: Uses the value entered in the Value field of the modifier line or price break line.

Numeric Constant: A numeric value.  

Price List Line: The price of the item in a specific line of a specific price list.

Pricing Attribute: The absolute value of a pricing attribute (such as thickness or height) of an item.

Pricing attributes are characteristics of products and services that we can specify when the characteristics help to determine the price of a product or service.

 The concurrent program Build Formula Package should be run if a New Formula is created or change a formula expression.

 
 

Order Management System Parameters

               Parameters in the Oracle Order Management Parameters window can be functionally grouped, and define controls as easily as defining profile options. OM System Parameters allows us to define new parameters and setting up the values for the parameters using different sources like SQL and constant values.


    

Oracle Order Management – Define Document Sequences for Order Numbering

Order Management uses AOL Document Sequence functionality for order numbering. 

Define document sequences that automatically generate numbers for sales documents as we enter them.

We can define a single document sequence to assign unique consecutive numbers to all your sales documents, or We can define multiple document sequences that are assigned to different order types.

Sales document numbers cannot contain alphabetic characters.

Gapless Order Number Source 

Many countries have legal and audit requirements for order numbers to be contiguous.Order Management prevents deletion of orders that have been numbered using the gapless numbering sequence

 

Manual Order Numbers

Order Management enables us to enter the order numbers for certain types of orders. we can define a document sequence as manual and assign it to a desired order type.Order Management validates that it is unique for a given order type.

 

Profile Options

 Set the profile option Sequential Numbering to Always Used at appropriate level

 Navigation :Order Management > Setup > Documents > Define.

 

Enter a Name

Choose the application as Order Management 

 

Choose Effective From and to Date

 

Choose type of Document Sequence (Manual,Automatic or Gapless)

 

Enter the Initial Start Number as Initial Value.      

 

 Assigning Document Sequence :

 

For all the transaction types created in Order management, a Document Sequence Category is automatically created.

 

Navigate to Assign Document Sequence Window

 

Navigation

 

Order Management > Setup > Documents >Assign